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Frequently Asked Questions
Q: Are you a manufacturer or a trading company?
A: We operate as an integrated industry and trade entity. Our advanced facilities feature dust-free workshops specifically designed for precision production and high-quality gift items.
Q: What type of packaging is available for products?
A: We provide various packaging options to ensure visual impact and safety, including Blister Cards, Polybags, Colored Boxes, and specialized Display Boxes.
Q: What are your standard payment terms?
A: Our standard terms are T/T with a 30% deposit and 70% balance before shipment. We also accept L/C at sight to suit different requirements.
Q: How long does it take for new moulding?
A: New moulding typically takes 30-35 days once the 3D drawings are confirmed, ensuring accuracy and excellence in every mold.
Q: What is the typical sampling and delivery timeframe?
A: Sampling is completed within 5-7 days after artwork receipt. Final delivery usually occurs 25-35 days following sample approval.
Q: Are the materials safe for children?
A: Yes, our products are made from high-quality PS materials and undergo rigorous testing, including EN 71 PART 1, 2, 3, as well as cadmium and phthalate safety checks.