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Frequently Asked Questions
1. How about the quality of the products?
All goods are double-verified by our quality inspection center. Engineers check both basic hardware/software functions and appearance. We maintain less than a 1% repair rate within a year.
2. What is the standard delivery time?
Normally, orders are processed within 1-5 workdays after payment. For special requirements or urgent stock needs, delivery times can be negotiated to satisfy small or bulk orders.
3. What are the warranty and after-sale terms?
If products fail upon receipt, we provide immediate replacement. We offer a 1-2 year warranty depending on the item and free replacements for defective items within 1-3 months.
4. Do you support OEM and ODM services?
Yes, we have a professional R&D center to develop and manufacture products according to specific requirements, including custom logo printing and packaging.
5. Are you a direct manufacturer?
Yes, we manufacture various controller boards, sensor modules, and educational kits. Our production facility is open for visits at any time to verify our manufacturing process.
6. Can I return the product if it doesn't meet my demands?
Yes, if the products do not meet your expectations upon receipt, you can return them to us for a full refund.