💡 Frequently Asked Questions
What are the available trade terms and shipping methods?
We support various trade terms including FOB, CNF, CIF, and EXW. Shipping can be arranged by sea, air, or express courier depending on your requirements.
What is the standard lead time for samples and production?
Sampling typically takes 7-14 days. For mass production and OEM/ODM orders, the delivery time is approximately 45-55 days.
Are the materials eco-friendly and safe for children?
Yes, we use professional and certified materials. We comply with FSC regulations for sustainable wooden materials and conduct regular safety testing to meet EN71, CE, and ASTM standards.
How is product quality guaranteed?
We guarantee that all received products are qualified. In case of any damaged parts, simply provide detailed photos via email, and we will provide replacements based on the actual condition.
How do you protect original designs and intellectual property?
We are happy to sign Non-Disclosure Agreements (NDA) to protect your unique designs, ensuring they are not sold to other parties.
What payment methods do you accept?
We accept T/T (30% deposit, 70% balance against B/L copy), 100% irrevocable L/C at sight, PayPal, and Western Union.